This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 Customer Service Online Training qualification in a fun and interactive way.


Who Should Take This Customer Service Course?

This Customer Service Skills course is suitable for anyone working in a customer service role, at all levels of employment, who wishes to improve their service skills. This includes all employees who deal directly with customers face-to-face, over the telephone or by e-mail. Examples of professions who may find this course useful include, but are not limited to:

  • Receptionists and front-of-house staff
  • Call centre workers
  • Online support staff
  • Front-line sales and customer service staff
  • Trade and self-employed workers (builders, plumbers, cleaners etc)

Why choose one of our courses?

Our e-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:

  • interactive exercises/gaming
  • media-rich content
  • interactive 3D scenarios
  • content provided by market leading experts
  • relevant photography and illustrations
  • multi-generational content and style
  • and much more

Free interactive demonstration

We’re happy to let our course speak for itself by giving you access to a free interactive demonstration right now through our Learning Management System, which will give you the option of ‘learner’ or ‘manager’ to select from – please select ‘learner’. Simply enter the word ‘eptdemo’ in both the username and password fields to access a demonstration of this course and any others you may be interested in. Click here to try it now.

What will learners achieve?

Subject to the satisfactory completion of this online training course, learners will receive a Printed & Framed Highfield Awarding Body Endorsed certificate of completion, which they are able  display**.

What does it cover?

The course content has been written by leading experts in the field of customer service and learners will cover the following topics:

  • customer service principles
  • customers’ needs and expectations
  • behaviour and interpersonal skills
  • responding to problems or complaints

      * All prices are exclusive of VAT 

      **Delivery rates apply (or chose to print themselves)

      Elite Personnel Training working with Highfield E-Learning to bring you this course.


      Customer Service Online Training Level 2

      • £35.00 (ex. VAT)

        (ex. VAT)

      • Save £5

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