Customer Service Online Training Course Approved by CPD
At Elite Personnel Training we understand that customer service is vital to the success of any business with an ever growing demand of customer focus and service this is a must have in all and every type of business.
The end user of any product or service must feel delight in the presentation delivery and manufacture of any product this course will identify the key areas of customer service to allow you to deliver good customer service each and every time.
We as consumers have become more demanding in our expectations of products and this course will aid you in customer service dealing with all aspects and will help you understand your customers and their expectations and also how to drive that into the business.
- About the Course
- What is Customer Service
- The Goals of Great Customer Service
- Discovering and Understanding Customer Needs
- Delivering Maximum Levels of Customer Service
- Making Customers Feel Great From the Start
- Communication Skills
- Non-verbal Communication and Body Language
- Dealing with Customer Complaints
Duration 75 mins*
*The course duration is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions. Learners full name and valid email address are required to register for this online course, please allow 48 hrs for delivery via email of your login details. All prices shown are excluding VAT.